Refund policy

At Sydney’s Plant Market, we understand that you may change your mind about a purchase, therefore (with the exception of plants), items may be exchanged or returned for a store credit in the form of a Gift Voucher that is valid for 36 months from issue. These gift vouchers may be redeemed either instore or online.

To be eligible for a return, your item must be in the same condition that you received it, ie. as new and in its original packaging. You will also need the receipt or proof of purchase. You have 7 days from proof of purchase to request a return.

If your return is accepted, you must arrange return shipping or bring the item to our Annangrove store. Any return shipping costs must be covered by the Customer. Items sent back to us without first requesting a return will not be accepted.

Shipping costs
Any delivery costs incurred with a purchase (such as home delivery or postage) are non refundable and non redeemable via credit note if you wish to return your item. If you require a replacement or alternative item to be delivered, you will be charged for any additional delivery expenses incurred.

Damages, Faults and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Plant purchases cannot be returned, as these are perishable items. Plant condition, once sold, is the responsibility of the customer and we do not take responsibility for plants that have developed issues once they have left our care.

We also do not accept returns for any chemicals or fertilisers that have been opened and partially used. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds will only be issued where there is an item fault or defect, and no appropriate alternative available. Any refund requests must go through will be reviewed on a case by case basis. If approved, you’ll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.