Privacy policy

Sydney's Plant Market is committed to the protection of personal privacy within scope of the applicable law. This Privacy Policy covers our treatment of personal information that we collect, use and disclose. We may update this Privacy Policy when required.

By visiting our website, or by providing any personal information, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Note – We do not sell data!

TYPES OF PERSONAL INFORMATION COLLECTED

The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:

• name, address(es), telephone number(s) and other contact details,
• electronic address(es),
• payment information (such as credit card or bank details),
• skills and employment related information (including your CV) should you seek employment with us,
• skills and employment related information (including your CV) should you seek to be employed with Sydney’s Plant Market,
• other personal information required to provide our services,
• transaction details relating to your use of our products, services or benefits, and
• contact with the Company on various social media platforms including, but not limited to, Facebook, Instagram and Pinterest.

We may collect your sensitive information but only if you choose to provide it to us. If you agree to provide us with sensitive information, we will only use it in accordance with the Privacy Act 1988.

From time to time you may provide us, and we may collect from you, personal information of a third party (for example, an address that is not your own for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

You do not have to provide us with any personal information, however if you do not do so, we may not be able to provide you with the products, services or benefits you have requested.

HOW WE COLLECT PERSONAL INFORMATION

Generally, we collect personal information directly from you, such as:

• when you submit information through our website;
• in person;
• in the course of us providing you with a requested product, service or benefit; or
• when you have other dealings with us.

WHY WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION

We will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

WE WILL COLLECT PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

• to establish and maintain your relationship with us;
• to provide the products or services you have requested from us;
• to make our services or products more valuable or useful to you;
• to facilitate the orderly processing of store and/or online transactions and procedures; or
• to answer any enquiry you may make.

We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as:

• manufacturers and suppliers; couriers and delivery contractors;
• marketing consultants and data entry companies;
• website hosts;
• gift card service providers; and
• consultants and professional advisers.

DIRECT MARKETING

We will also use and disclose your personal information to send direct marketing to you from us.

The direct marketing may relate to:

• our products and services;
• the products and services of other parties that may add value to our products and services; or
• new developments or promotional offers we believe may be of interest to you.

You may opt out of receiving this direct marketing through the Unsubscribe function that will be made available to you with each direct marketing communication.

HOW WE STORE AND PROTECT PERSONAL INFORMATION

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept any responsibility whatsoever for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

DO WE SEND PERSONAL INFORMATION OVERSEAS?

From time to time, we will disclose some of your personal information for the purposes described above (e.g. mechanisms for direct marketing), to organisations that are based in the United States or Europe.

Some of these countries may not have the same or substantially similar privacy laws as those set out in this privacy policy and the Australian Privacy Principles. We may not require organisations to which we disclose personal information in those countries to comply with similar privacy laws, and accordingly your personal information may not receive the same protections that it would in Australia.

By providing your personal information to us, you consent to our disclosure of your personal information to organisations in those countries even though it may not receive the same protections that it would in Australia. You may request us not to transfer your personal information to the countries or regions listed above, but if you do so we may not be able to provide the services or products you have requested from us.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email at the address detailed below.

At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act 1988 applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

We will promptly acknowledge and investigate any complaint about the way we manage personal information.

COOKIES

Our website uses cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate and improve our website performance and user experience.

HOW TO CONTACT US OR MAKE A COMPLAINT

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

The Privacy Manager,
admin@sydneyplantmarket.com.au
184 Annangrove Rd,
Annangrove NSW 2156

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.